RETURNS & REFUNDS
Returns & Refunds
We choose every piece in our collection with care. If your purchase does not meet your expectations, we are here to make it right.
Returns must be shipped within the 14 day period.
How It Works
1. Request your return
Contact us at info@dormno.com within 14 days of receiving your order, letting us know which item or items you would like to return and the reason for the return.
2. Packing
Pack the item securely in its original packaging, including any accessories or parts it came with, to prevent damage during transit.
3. Shipping
Ship your package back to us within 3 business days of requesting your return. We recommend using a tracked shipping method.
4. Refund
Your return will be processed within 10 business days after it arrives at our warehouse.
Frequently Asked Questions
What are the accepted return conditions?
You may return your purchase within 14 days of delivery. Items must be unused and returned in their original condition, with all original packaging included. Please keep your proof of shipment and tracking details until your return has been processed.
Return shipping costs are the customer's responsibility, unless the item arrived damaged or faulty.
The following items are not eligible for return, refund or exchange:
Made to order or custom made pieces
Final Sale items
Items returned outside the 14 day period
Items that are damaged, altered or show signs of use beyond inspecting the item
What are the return costs?
Return shipping costs are the responsibility of the customer and vary depending on your chosen courier. If you selected insured express shipping at checkout, this service fee is non refundable.
We recommend using a tracked shipping method and retaining proof of shipment until your return has been processed.
Can I make an exchange?
At this time we do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order separately.
When do I receive my refund?
Once your return has been received and approved at our warehouse, your refund will be processed within 10 business days. Refunds are issued to your original payment method. Depending on your payment provider, it may take a few additional business days for the amount to appear in your account. You will receive an email confirmation once your refund has been completed.
How does the process work for damaged or faulty items?
If you receive a damaged or faulty item, please contact us at info@dormno.com within 48 hours of delivery. When submitting your request, please include a brief description of the issue and clear photographs showing the damage or fault. Our team will review your request and contact you with the next steps or a suitable resolution.
Your Right to Withdraw
As a consumer in Germany, you also have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, please contact us at info@dormno.com with a clear statement of your decision to withdraw from the contract.
Questions
If you have any questions about a return that are not answered here, please contact us at info@dormno.com or +49 157 32195860.